The Legal Stuff
Terms & Conditions
Last updated: July 14, 2026
Welcome to The Crafty Rabbit Hole. These Terms and Conditions (“Terms”) govern your access to and use of The Crafty Rabbit Hole online store, including any related webpages, features, content, products, and services offered through the store. By accessing the store, creating an account, placing an order, or otherwise using the store, you agree to be bound by these Terms. If you do not agree, please do not use the store.
1. Use of the Store
The Crafty Rabbit Hole provides the store as a service to customers interested in purchasing handmade, craft, creative, or related products. You may use the store only for lawful purposes and in accordance with these Terms. You agree not to misuse the store, interfere with its security or operation, copy store content without permission, or use automated tools to scrape, collect, or reproduce information from the store.
2. Eligibility
By using the store, you confirm that you are at least 18 years old or have the consent and supervision of a parent or legal guardian. If you are under 18, your parent or legal guardian is responsible for your use of the store and any purchases made through it.
3. Accounts and Passwords
If account registration is available, you are responsible for maintaining the confidentiality of your username, password, and account information. You are responsible for all activity that occurs under your account. Please notify The Crafty Rabbit Hole promptly if you believe your account has been accessed without authorization.
4. Product Information and Availability
We make reasonable efforts to present product descriptions, images, colors, sizes, prices, and availability accurately. However, product information may occasionally contain errors, be incomplete, or become outdated. Actual product colors may vary depending on your device or screen settings. The Crafty Rabbit Hole reserves the right to update product information, correct errors, change prices, limit quantities, or discontinue products at any time without prior notice.
5. Orders, Payment, and Order Acceptance
The price of items is clearly displayed in the online store, and taxes are calculated at checkout. When you place an order, you should receive an email acknowledging that your order has been received. An order is accepted only after payment has been approved and processed. The Crafty Rabbit Hole reserves the right to refuse, limit, modify, or cancel any order for any reason, including suspected fraud, pricing errors, stock limitations, shipping restrictions, or inaccurate customer information. If we modify or cancel an order, we will attempt to notify you using the contact information provided at checkout.
6. Shipping and Delivery
Orders will be shipped to the address you provide at checkout, subject to any shipping restrictions listed on the store. We may use third-party carriers or shipping providers to deliver orders. Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, logistics, holidays, high order volume, or circumstances beyond our control. When tracking information is available, we will provide it so you can monitor your shipment.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to the return or refund policy posted on The Crafty Rabbit Hole online store. Because some products may be handmade, customized, seasonal, limited-quantity, or made to order, certain items may not be eligible for return or exchange. Please review the product listing and applicable store policies before placing an order.
8. Email Communications
By placing an order, creating an account, or contacting us through the store, you agree that we may send you emails related to your order, account, customer service requests, store updates, or products and services. Transactional emails are necessary to complete purchases and provide customer support. Where required, marketing emails will include an option to unsubscribe.
9. Intellectual Property
All store content, including product designs, photographs, graphics, text, logos, branding, videos, and other materials, is owned by or licensed to The Crafty Rabbit Hole unless otherwise stated. Store content is provided for personal, non-commercial use only. You may not reproduce, publish, distribute, display, modify, sell, or otherwise exploit store content without prior written permission.
10. User Comments and Submissions
If the store allows reviews, comments, suggestions, photos, messages, or other submissions, you are responsible for the content you submit. You agree not to submit anything unlawful, abusive, obscene, misleading, defamatory, infringing, or otherwise harmful. By submitting content, you grant The Crafty Rabbit Hole a non-confidential, royalty-free, worldwide license to use, display, reproduce, modify, and share that content in connection with the store and its business. We may remove user content at our discretion.
11. Third-Party Links and Services
The store may contain links to third-party websites, payment processors, shipping providers, social media platforms, or other services. These third parties are not controlled by The Crafty Rabbit Hole. We are not responsible for third-party websites, services, policies, content, security, or practices, and your use of them is at your own risk.
12. Prohibited Uses
You agree not to use the store to violate any law, infringe intellectual property rights, harass or harm others, upload harmful code, attempt unauthorized access, interfere with store functionality, impersonate another person, submit false information, or engage in fraudulent activity. We may suspend or restrict access to the store if we believe these Terms have been violated.
13. Disclaimer of Warranties
The store, its content, and products are provided “as is” and “as available” to the fullest extent permitted by law. The Crafty Rabbit Hole does not guarantee that the store will be uninterrupted, error-free, secure, or free from harmful components. Except as expressly stated in a product description or required by law, we disclaim all warranties, expressed or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the fullest extent permitted by law, The Crafty Rabbit Hole will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the store, products purchased through the store, delays, errors, interruptions, or inability to access the store. Some jurisdictions do not allow certain exclusions or limitations, so some of these limitations may not apply to you.
15. Indemnification
You agree to indemnify and hold harmless The Crafty Rabbit Hole and its owners, officers, employees, contractors, affiliates, and agents from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorney fees, arising from your use of the store, your violation of these Terms, your violation of any law, or your infringement of any rights of another person or entity.
16. Governing Law and Disputes
These Terms and your use of the store are governed by the laws of the state and country where The Crafty Rabbit Hole is legally located, without regard to conflict of law rules. Before filing any claim, each party agrees to make a good-faith effort to resolve the dispute by providing written notice describing the issue and allowing a reasonable time for response. If the dispute cannot be resolved informally, it will be handled in the courts or forum permitted by applicable law.
17. Changes to These Terms
The Crafty Rabbit Hole may update or modify these Terms at any time by posting a revised version on the store. The updated Terms will be effective when posted unless otherwise stated. Your continued use of the store after updated Terms are posted means you accept the updated Terms.
18. Assignment
The Crafty Rabbit Hole may assign or transfer its rights and obligations under these Terms at any time without notice. You may not assign your rights or obligations under these Terms without our prior written consent.
19. Privacy
Your use of the store may involve the collection and use of personal information. Please review The Crafty Rabbit Hole’s Privacy Policy for information about how personal information is collected, used, shared, and protected.
20. Contact Information
If you have questions about these Terms, please contact The Crafty Rabbit Hole using the contact information provided in the footer of the online store.
Privacy Policy
Last updated: July 14, 2026
This Privacy Policy explains how The Crafty Rabbit Hole collects, uses, shares, stores, and protects information when you visit or use our online store, make a purchase, create an account, contact us, interact with us on social media, or otherwise use our products and services. By using our online store, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that identifies, relates to, describes, or can reasonably be associated with you. This may include your name, email address, phone number, billing address, shipping address, account login information, purchase history, customer service communications, and any information you choose to provide when contacting us or submitting forms through the store.
We may also collect payment-related information needed to process your order. Payment card details are typically handled by third-party payment processors and are not stored directly by The Crafty Rabbit Hole unless expressly stated by the payment provider or required for a lawful business purpose.
2. Non-Personal, Usage, and Device Information
When you use our store, we may collect information that does not directly identify you, including browser type, device type, operating system, IP address, referring pages, pages viewed, time spent on the store, links clicked, search terms, and general shopping activity. We use this information to understand how visitors use the store, improve performance, prevent misuse, and personalize the shopping experience.
3. Cookies and Similar Technologies
The Crafty Rabbit Hole may use cookies, pixels, tags, scripts, and similar technologies to operate the store, remember preferences, understand shopping behavior, analyze traffic, improve products and services, support security, and deliver relevant marketing where permitted. You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some features of the store may not function properly.
4. How We Use Information
We use the information we collect to process and fulfill orders, send order confirmations and shipping updates, provide customer support, manage accounts, communicate with you, respond to inquiries, personalize your shopping experience, improve the store, analyze performance, prevent fraud, protect store security, comply with legal obligations, enforce our policies, and send marketing communications where allowed by law or with your consent.
5. Marketing Communications
If you sign up for emails, make a purchase, or otherwise provide contact information, we may send you updates about products, promotions, events, store news, and related offerings. You may opt out of marketing emails by using the unsubscribe instructions included in those emails. Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notices, and customer service responses.
6. Location Information
We may collect general location information based on your IP address or shipping details. If location services are offered and you choose to enable them, we may use location information to improve and customize your shopping experience. You can control location permissions through your device or browser settings.
7. How We Share Information
We may share information with trusted service providers and business partners who help us operate the store, process payments, fulfill orders, ship products, host the website, provide analytics, send communications, prevent fraud, provide customer support, and perform other services on our behalf. These parties are authorized to use information only as needed to provide services to us or as otherwise permitted by law.
We may also disclose information if required by law, court order, subpoena, government request, or legal process; to protect the rights, property, safety, or security of The Crafty Rabbit Hole, our customers, or others; to investigate possible wrongdoing; to enforce our Terms and Conditions; or in connection with a business transfer, merger, sale, reorganization, or similar transaction.
8. Data Storage, Transfer, and Retention
Your information may be stored and processed in the United States or other locations where we or our service providers operate. If information is transferred across borders, we will take reasonable steps to protect it in accordance with applicable law. We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete transactions, provide services, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to the information we hold about you, request correction of inaccurate information, request deletion of certain information, object to or restrict certain processing, request a copy of information you provided, withdraw consent where processing is based on consent, and opt out of certain marketing communications.
To exercise privacy rights, contact The Crafty Rabbit Hole using the contact information provided on the online store. We may need to verify your identity before responding to a request. Some requests may be limited by legal obligations, fraud prevention, recordkeeping requirements, unresolved transactions, customer service matters, security needs, or other permitted exceptions.
11. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what categories of personal information we collect, use, disclose, or share; the right to request deletion or correction; the right to opt out of certain sharing or sale of personal information where applicable; and the right not to be discriminated against for exercising your privacy rights. The Crafty Rabbit Hole does not sell personal information in the traditional sense. If we use advertising or analytics technologies that may be considered “sharing” under California law, eligible customers may request to opt out where required.
12. Children’s Privacy
Our online store is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
13. Third-Party Websites and Services
Our store may link to or integrate with third-party websites, payment processors, shipping providers, social media platforms, analytics providers, or other services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.
14. Changes to This Privacy Policy
The Crafty Rabbit Hole may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Your continued use of the online store after the updated Privacy Policy is posted means you acknowledge the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, please contact The Crafty Rabbit Hole through the customer service contact information provided on the online store.