Shipping, Delivery & Returns
Shipping/Delivery Options
PROCESSING, PACKAGING, AND RATES
Fulfillment Time: Orders process and ship within 1 to 3 business days, excluding weekends and holidays. In the event that a delay occurs, customers will be notified via email of the anticipated shipping date. Based on this information, customers may choose to accept the new shipping date or request a refund.
Fabric Cuts: Fabric yardage is cut in one continuous piece. If we are unable to fulfill your order in this manner, our customer service will contact you directly to discuss options before proceeding.
Packaging: Orders are shipped in heavy plastic bags, padded envelopes, or boxes, depending on total quantity.
Free Shipping: We offer Free Economy Shipping on orders of $100 or more within the continental United States.
Standard Shipping: Orders under $100 are subject to real-time calculated carrier rates at checkout.
Delays: Shipping speeds indicate transit time after leaving our facility. We are not liable for carrier delays.
INTERNATIONAL SHIPMENTS
Customs Duties: International shipments are sent Delivered Duty Unpaid (DDU).
Fees: The recipient is solely responsible for all customs fees, import duties, tariffs, and local taxes applied by the destination country.
LOCAL PICKUP (WISCONSIN) on orders $50 or more
Eligible Counties: Local pickup options are available exclusively for customers located within Dane, Columbia, and Sauk counties.
Checkout Setup: Eligible customers will see a free "Local Pickup" option automatically appear at checkout.
Coordination Step: After checkout, we will contact you via email to schedule your pickup.
By Arrangement: You can schedule a pickup time and place.
At Events: You can pick up your items at any local event where The Crafty Rabbit Hole is vending.
Order Notes: Please specify your preferred event or pickup preference in the order notes box at checkout.
Verification: Please bring your order confirmation email and a valid ID to collect your items.
Returns/Exchanges
Valid Reasons: Because fabric is cut to order, we accept returns strictly if the product was not what was ordered or was defective upon arrival. If eligible, the total cost of the item, including shipping, will be refunded to the credit card of purchase or via store credit. We do not offer cash refunds.
Item Condition: All items must remain in their original, unaltered condition to qualify for a refund.
Fabric Condition: Fabric must not be washed, cut, or sewn.
Yarn Condition: Yarn must remain in its original skein, hank, or ball with all original tags intact.
Eligibility Window: Claims for incorrectly fulfilled or defective items must be reported within 2 weeks (14 days) of delivery.